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ITIL training and certification has become a virtual requirement for IT professionals looking to differentiate their skill sets to hang on to their jobs or compete for a new one.

The days of leveraging a technology certification as your ticket to employment are over. Technology professionals are now required to be certified in ITSM best practices in order to compete for jobs focused on implementing process controls designed to better align IT with the business and to deliver services that are optimized cost, quality and compliance

Course Details  
  • Service Management as a Practice:
     The IT Service Lifecycle
     Service Strategy
     Service Design
     Service Transition
     Service Operation
     Continual Service Improvement
  • Overview of all Service Management:
     Processes & Functions
     Concepts & Definitions
     Key Principles & Models
     Roles & Activities
Course Package  
  • Comprehensive course note and manual
  • Certificate of recognition
  • Instructor led class work with powerpoint presentation
  • Extensive Hands – On Practical Lab
Audience Profile  
  • The course is suitable for anyone who requires good understanding of IT Service. Management or is interested in sitting the ITIL® Foundation v3 exam.
  • The practical IT Service Management experience would be an advantage.
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